Return & Refund Policy

Vadalur Arutjothi Vaithiyasalai
Last updated: 18 Feb 2026

Thank you for shopping with Vadalur Arutjothi Vaithiyasalai.
Please read this policy carefully before placing an order.

1. No Refund Policy

We do not provide refunds for products once they are delivered,
except in one situation:

• The product is damaged during shipping and reaches you in damaged condition.
  

Only in this case, a return and refund will be considered.

2. When Return & Refund Is Allowed

You may request a return or refund only if:

• The product is physically damaged during delivery, and
  
• You inform us immediately after receiving the package, and
  
• You provide clear proof of the damage.
  

3. Proof Required

To process your request, you must send:

• Clear photos of the damaged product
  
• Video proof while opening the package (if available)
  
• Order details such as name, phone number, and order ID
  

Without proper proof, refund or return will not be approved.

4. Time Limit to Report Damage

• Damage must be reported within 24 hours of delivery.
  
• Requests made after this time cannot be accepted.

5. Refund Process

If your request is approved:

• The damaged product may be asked to be returned to us, or
  
• We may directly process the refund after verification.
  

Refunds will be sent using the original payment method within a reasonable number of working days.

6. Non-Returnable Situations

Returns or refunds will not be given for:

• Change of mind after purchase
  
• Incorrect order placed by the customer
  
• Minor packaging damage that does not affect the product
  
• Delay caused by courier service
  
• Opened or used products (unless damaged in shipping)
  

7. Contact for Return Requests

To report a damaged product, contact us immediately:

Vadalur Arutjothi Vaithiyasalai
Address: 10, Viswas Nagar, Tiruchirappalli, Tamil Nadu 620008
Phone:  099767 16583
Email: arutjothi1934@gmail.com

Please include photos/videos and order details in your message.